Refund Policy

We maintain a customer-first shopping principle and provide fair, transparent, and user-friendly refund services for all purchases of our bamboo mobility and recovery wear. This refund policy clearly defines our standardized refund rules and procedures to protect the legitimate rights and interests of every global customer, ensuring a secure and worry-free shopping experience.

General Refund Eligibility

We offer a generous return and refund window for all products purchased on our website. Customers may apply for a return and refund for eligible products under normal use conditions if you are not fully satisfied with the fit, comfort, or usage experience of our mobility gear. All returned items must be unwashed, undamaged, unused, and kept in original condition with complete packaging to qualify for official refund processing.

Refund Processing Procedure

Once we receive and complete the inspection of your returned items, our professional team will verify the product condition and confirm the validity of your refund application in a timely manner. After successful verification, we will initiate the official refund process. All refunds will be processed and returned to the original payment method used for your order.

Related Fee Regulations

In line with our store’s service standards, our free global shipping benefit covers all initial order delivery fees. For eligible return and refund orders, we will not charge any additional handling fees or hidden service fees related to refund verification and processing. The entire refund process is transparent and standardized, with no extra costs borne by customers.

Currency Specification

All refund calculations and settlements on our platform are uniformly based on USD as the standard currency. The refund amount will strictly correspond to the actual payment amount of the original order, ensuring consistent and fair settlement standards for all global customers.

Customer Support & Inquiry

If you have any questions about refund eligibility, application steps, processing progress, or abnormal refund situations, please contact our customer service team through our official contact page. Our professional support team will respond to your inquiries and provide targeted guidance to solve your problems efficiently.

Exclusion Clause

Refund applications will not be approved for products damaged due to improper use, artificial damage, lost original packaging, or long-term wear and tear that does not meet return standards. We reserve the right of final verification for all refund applications to ensure standardized and fair operation of the refund mechanism.